Where is my order
Your order goes through three stages. Depending on where it is, here is what you can do.
1. Preparing
We’ve passed your order to whoever ships it and they are getting it ready.
2. On its way
When it leaves you get an email with the number and the tracking link. If you ordered several things you may get two emails: one per parcel.
3. Delivered
If tracking says delivered and you don’t have it, check with neighbours or the concierge and write to us. We’ll look into it with the carrier.
How long it takes
Between 4 and 7 business days for drop 001. Next to each product’s buy button you see its delivery time.
Where we ship
Free to mainland Spain and the Balearic Islands, no minimum order. We don’t ship to the Canary Islands, Ceuta or Melilla yet.
If you order several things
They may arrive in different parcels on different days, each with its own tracking. Nothing is missing: they travel separately.
If it arrives damaged
Email us with a photo and we’ll send another or refund you, whichever you prefer.
Date passed and nothing arrived?
Write to hola@elmarket.xyz with your order number (it starts with #). We’ll look into it and reply with a specific date.